Brightwell Aquatics NeoPhos Brightwell Aquatics

Fast Shipping and Professional Packaging

We can offer a variety of shipping options thanks to our long-term relationship with UPS FedEx DHL. Our warehouse staff will package all goods to our exacting requirements. Prior to shipping, your goods will be thoroughly examined and securely secured. We deliver to thousands of customers every day from all over the world. This is a sign of our determination to be the largest online retailer in the world. Warehouses and distribution centers are located throughout Europe as well as in the USA.

Note: Orders that contain more than one item will be assigned a separate processing time for each item.

Prior to shipment, we examine the items ordered thoroughly before sending the items. Most orders are shipped within 48 hours. The expected delivery time is 3 to 7 days.

Returns

The stock is constantly changing and cannot be fully controlled by us due to the involvement of many different parties, such as the factory and our warehouse. The levels of stock can change at any moment. You may not receive your order once the order has been made.

The policy is 30 days. If it's been longer than 30 days since you made your purchase and we're unable to offer you a complete exchange or refund.

To be eligible for a return your item must be unused and in the same condition as you received it. You must have the item in its original packaging.